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(rhythmic music)
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- Welcome to The Smarter Business Podcast.
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Where we seek advice from business owners
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on how to make your business smarter.
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The guest today is Sesha Yalamanchili
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of On The Mark Consulting.
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Sesha talks a little bit about
how her business has changed
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due to COVID and the growth mindset.
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If you like what you hear
today, please subscribe
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and share this with your friends.
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If you're watching the video
version of this podcast,
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you may notice it looks
a little bit different
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than some of the other
ones that we've done.
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I'm gonna chalk that up to human error,
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it looks like I must have locked
in on Sesha's podcast feed
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before we started the interview.
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So enjoy this Sesha only
Smarter Business Podcast.
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So welcome to this episode of
the Smarter Business Podcast.
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This episode we have Sesha Yalamanchili
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of On The Mark Consulting.
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Sesha, I got that right?
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- You did, absolutely.
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- [Neil] Great.
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And we're gonna talk a little bit today
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about learning on the internet.
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So Sesha I'm gonna let you go ahead
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and just introduce yourself,
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introduce your company,
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and then we'll roll on from there.
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- Hey, I'm Sesha Yalamanchili,
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I've been part of the business
community in western New York
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for over 20 years.
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I'm in the last stages of my career here
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I've started a consultancy.
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On The Mark Consultancy
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which has really allowed
me to follow my passion
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which is how to help people thrive
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and be at their authentic and best selves
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in their professional lives.
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So I have a consultancy
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that does one-on-one
professional coaching,
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I work inside of organizations
to help their teams
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figure out how they can be most inclusive
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and work to their very best potential.
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So those are a couple
of things that we offer.
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- [Neil] That's excellent.
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Yeah.
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A great rundown and
important work these days
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maybe more than ever
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because we are recording
this as New York state
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is starting to come a
little bit back to life
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from the COVID pandemic.
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So, can you give me a little description
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of what your business looks like now
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versus what it looked like
maybe before everything started
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to shut down?
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- Sure.
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So a big portion of my business
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was a lot of face-to-face,
one-on-one coaching,
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but more importantly a large
share of what I would do
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is get on a plane or work right here
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in western New York in front of a room,
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a physical room with a group
of motivated professionals
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that wanted to figure out,
have more self-awareness
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but also figure out how they
can be the best team mate,
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bring their best selves to an
entire collaborative effort
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that a team has to go through every day.
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So for me before that
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things that I would use was
the energy from the room,
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I could be earshot to
conversations that were happening
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when I sent a group off
to have a discussion
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or an activity.
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I had developed a seasoned set of skills
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to really in a sense read the room
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and draw from the energy in the room
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to really create an environment
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where people could learn
and have their own insights.
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And a big part of that was not
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for me to be the sage at
the front of the room,
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embarking knowledge on them,
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but rather creating these environments
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where they could have
exchanges to help each other
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have breakthrough insights.
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Because the whole point was
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to create a collaborative effort
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to start that in that room
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and have it continue
long after I'd be gone.
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So as you can imagine
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when the ability to
physically meet together,
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it was hugely disruptive to my entire,
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not only my business model
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but the carefully created,
curated skill sets
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that I had developed.
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So I had a real hard time
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and had to actually really go within self
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to some of the very things
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that I taught teams and business leaders
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on how to adapt to change and disruption.
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So I actually pulled out
some of my own content
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and had to practice that.
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But a big part of that
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and also part of the reason
why you and I connected, Neil,
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was to really try to understand
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what is possible from a
connection point of view
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through a lens.
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I was very skeptical,
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felt that this is not even possible
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to create that same kind of connection.
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But what can you do
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to really humanize the virtual experience?
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And so I made it a big part
of my charter during this time
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to learn from the best
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and really attack it from all angles.
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So even just more recently
I was at a conference.
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Out on the west coast,
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but very much from this same location here
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that was about how do you
create intimate connection
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and deep learning through
virtual facilitation.
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So, things like that with
professional facilitators
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who are learning
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but also to partner
with folks like yourself
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and your network to really understand
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how to optimally set up
your video, your sound,
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to create the best kind of
experience that you can.
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So a long-winded answer,
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but I feel much more
on a path of innovation
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through the disruption of COVID.
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- [Neil] Excellent.
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Well, I'll ask a couple
questions along the way
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from what you laid out there.
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So,
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I guess if there's one way
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that you have found to be able to still
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have some of that connection,
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like you were talking about
losing that in-the-room feel.
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Is there any single tip
that people can use to
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or is it a deep deep well
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that you can't pare
down, I guess, you know?
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So.
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- There's a couple of overarching themes
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with a lot of tips and tricks
inside of each of them.
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But I think I could maybe share some
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of the overarching themes
that I'm coming to understand.
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- [Neil] Sure.
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- And one of them is when you're
taking a group of learners
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through an experience
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it's no different than
when you're in the room
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that it's really more about the learning
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that takes place between the learners
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and less so about you.
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So you put them in an
exercise, set them up,
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but a lot of it is what takes
place in the breakout rooms.
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So not just using the breakout
rooms as a feature in Zoom
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or WebEx or whatever tool you're using,
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Hangouts or Teams.
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It's about setting them
up for optimal learning
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and sharing and insight.
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So you're really setting them
up for peer on peer review,
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so that's one.
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And then the other one is
to be really intentional
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before you even start the session
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as to what is it that you,
the transformative learning
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that you're setting out for them to do.
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So when they enter their
session they are one way,
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when they leave,
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what is it that you
want them to be changed?
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In what way?
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So when you think about that
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and design from that point of view,
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that's another really important thing.
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Then it's how do you use the
tips and tricks of technology
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such as effectively using the chat
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or perhaps using a white board
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or looking right into the camera
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and creating connection that way.
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It all comes together and
it makes you think about
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how are you using those things
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for the purpose of transforming.
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Having them have a
transformative experience.
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- [Neil] All right, yeah, well that's...
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More than one angle you have to take
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to really make that transition for sure.
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- For sure.
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- [Neil] So let me ask you this
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because we do have
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we focus a little bit on
video in this podcast,
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how has the use,
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and in your case it's
gonna be streaming video,
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how was video helped
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I guess hold it all together, you know?
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Like, it's somewhat obvious
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that now you don't have
to fly to the west coast
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like you mentioned, you can
just hop on the video chat,
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but I don't know, does it
go any deeper than that?
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Is it anything beyond the
well now I'm there, you know?
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I'll let you take it from there
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if that question's clear enough, I guess?
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- Yeah.
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I would say for me
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and the work that we've done together
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it's actually enabled me to
not have to focus on video.
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So in essence, you have
helped me understand
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how to be a little bit more autonomous
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through what equipment
is the best to invest in
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and then how do I optimally set that up.
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And I'm realizing that there's
an ongoing learning practice
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but what all of that does
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is it frees me up from thinking
about how am I showing up.
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Because you're helping...
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And everything behind
the setup is I'm there.
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I can be stable and confident
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that my physical presence
is gonna be stable
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in how I'm showing up.
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So body language, my facial expressions,
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those are those connections in the room.
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I want to be able to
read those from others
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but I don't wanna short change others
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from being able to read that from me, so.
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I can fully be present and focus on it
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and not worry that I'm not being heard
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or I'm optimally seen in the way
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that I think is gonna foster
the learning environment.
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So it's very freeing to have
the right things in place,
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know how to set it up
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and fully be present with your learners.
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- [Neil] Excellent, yeah,
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and to give everyone who's
listening or watching
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a little bit of context,
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Sesha and I originally
met just via Zoom when
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you signed up for one of my
free web cam coaching sessions
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and we did some stuff with lighting
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and with other pieces of the video
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and then we progressed beyond that
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where now Sesha has one of
these VidWheel Creator Network
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home studio kits
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with the M50 camera and the Yeti mic
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and the Ring light and everything.
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And we've worked quite a bit
on getting that setup to work
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for what you needed it to work for.
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And yeah that's good that
it's now worry free, right?
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You know?
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- It is.
(Neil laughing)
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It's wonderful.
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- [Neil] Every once in a while
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you gotta figure something out
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but that maybe is a good transition
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into the Creator Network itself,
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so
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you had video challenges
that you've already outlined,
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what equipment, how do I do this?
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How do I make sure it's gonna work right?
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Do you feel like the Creator Network,
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either the consulting calls with myself
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or the support and I don't know community
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built around the group that's involved
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has been helpful in
terms of making it easier
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for you to transition to this video based
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version of your business?
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- yeah.
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Actually in some really surprising ways.
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Right now you hear a lot
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about people talking about the need
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to be fully inclusive in a network.
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So for me, and the idea
that bringing a lot
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of diversity of perspective
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can really be of benefit.
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So I spend a lot of time
in groups that I belong to
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that are all coaches.
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Or training and facilitators like myself.
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But this group, we all come together
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with a common purpose of
what is the possibility
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of video in all different formats
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to propel what we're doing forward?
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And at the heart of it
there's human connection,
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there's telling an authentic story,
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there's educating or teaching or sharing
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in a really authentic way.
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So hearing that from
people who are doing it
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in a hundred different ways than myself
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has surprisingly been
really a benefit to me.
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In all the ways that people talk about
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that having a diverse team would be.
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So for example, it's expanding
the possibility of thinking
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about how I might be able to do what I do
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through some YouTube presence.
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That's not something I
ever would have considered
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or even really understood
what a channel like that did,
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but there's somebody in our group
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that that's the main crux
of what they're doing
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and it's been so eye-opening to me.
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I have the term in my mind of this network
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as the possibilities network.
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That's what it represents to me.
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- [Neil] Excellent.
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- So and I love that we're all rooted,
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it's all rooted around the camera.
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But it goes in so many
different directions
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and possibilities.
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- [Neil] Yeah yeah,
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well there's a lot of
different paths to take
[00:14:48.02]
around video right now.
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And yeah,
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I mean I'm glad to hear
some of those words.
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That's what I'm trying to create there
[00:14:58.09]
is that a lot of different
ways to look at it.
[00:15:02.01]
You learn a little over
here and little over here
[00:15:04.03]
and it does open up some different routes
[00:15:08.04]
for folks to consider as they go forward.
[00:15:12.05]
All right,
[00:15:14.00]
so we're gonna move on to the
main event of the podcast,
[00:15:16.07]
this is the question
that ties every episode,
[00:15:19.06]
no matter who's answering, together.
[00:15:22.00]
What is one thing that you
have done to make your business
[00:15:27.00]
or client's business smarter?
[00:15:29.09]
And you have to pick one,
[00:15:31.02]
that's what makes it fun, for me anyway.
[00:15:37.03]
- I think...
[00:15:38.09]
So this is the connective
tissue question (laughing)
[00:15:41.05]
that connects all of them together.
[00:15:44.03]
For me the answer is actually
the connective tissue
[00:15:46.08]
behind everything that I offer and do.
[00:15:49.09]
And it's helping clients
understand the value
[00:15:55.01]
of allowing people to
show up as themselves
[00:16:02.00]
and not have to really edit who they are
[00:16:04.09]
and being authentic in the workplace.
[00:16:08.02]
Teaching leaders that
that level of diversity
[00:16:13.08]
and self identification is the
most human thing we could do
[00:16:19.03]
in the work place
[00:16:20.03]
and to show them that by doing that
[00:16:23.06]
the results from a business standpoint,
[00:16:25.09]
the typical things that we like to measure
[00:16:28.07]
are exponentially better.
[00:16:32.05]
And that is by creating a human experience
[00:16:35.06]
that's individualized for each person.
[00:16:38.02]
It's not easy to do
[00:16:39.04]
but the value and benefit
to doing that is huge,
[00:16:44.03]
so for me,
[00:16:47.02]
everything I do I look at
through the lens of that
[00:16:49.09]
and that's how I feel I've
helped my clients and businesses.
[00:16:53.03]
- [Neil] Excellent, yeah.
[00:16:54.05]
I like that we have not
got that response yet,
[00:16:57.04]
so,
[00:16:59.06]
making people within businesses
[00:17:04.02]
be their authentic selves
is the base there right?
[00:17:10.01]
And that is
[00:17:11.08]
that's probably more
important than ever, right?
[00:17:14.08]
Is people are gonna continue
to have more remote workforces,
[00:17:18.09]
there's gonna be, I would imagine,
[00:17:21.04]
a pretty prolonged
decentralized business structure
[00:17:26.03]
compared to what folks have
been used to in the past.
[00:17:30.02]
- Yes, yes
[00:17:31.04]
and in addition to that
[00:17:32.05]
we also have just a really moment in time
[00:17:35.09]
where we're looking at equity
[00:17:37.07]
and diversity in our workplaces
[00:17:40.03]
and really challenging our
status quo in those areas.
[00:17:44.01]
So to help leaders really understand
[00:17:49.03]
how to do that well and what
the benefit of doing that is
[00:17:53.09]
and how they can create cultures
[00:17:57.03]
and be very deliberate about it
[00:17:59.00]
that allow that to happen.
[00:18:01.02]
- [Neil] Excellent, yeah, great answer.
[00:18:03.05]
Great answer.
[00:18:05.00]
So, we have one last piece,
[00:18:08.03]
which is I throw this on every interview
[00:18:13.04]
that I conduct
[00:18:15.04]
whether it's testimonials or
these podcasts or anything
[00:18:19.04]
and it's just an open-ended question.
[00:18:24.02]
If you have anything that you
feel like could be valuable
[00:18:27.00]
to the audience or something
you just wanna throw in there,
[00:18:31.06]
lot of folks have done things
like suggesting a book,
[00:18:35.03]
software, some mentality base
related to their business.
[00:18:41.04]
If you have anything to add,
the floor is yours Sesha.
[00:18:46.04]
- Well I might suggest a model
[00:18:49.03]
that has really changed me.
[00:18:52.00]
And my people are familiar
with the growth mindset model.
[00:18:57.04]
Basically it's challenging yourself
[00:19:01.01]
to be more in a growth
mindset at any given time
[00:19:05.00]
than a fixed mindset.
[00:19:06.02]
And just in a nutshell,
[00:19:08.00]
a fixed mindset is that anything
[00:19:10.04]
that you're doing or striving for,
[00:19:12.03]
you have put this pressure
on yourself to do it
[00:19:15.06]
and be good at it out of the gate.
[00:19:18.04]
And a fixed mindset is
really about getting better.
[00:19:22.06]
So the Video Creator Network
is about constant iteration
[00:19:29.00]
to get better,
[00:19:29.08]
it's about getting in front of the camera
[00:19:31.08]
and making mistakes
[00:19:33.01]
and failing your way through improvement.
[00:19:37.04]
And being in that mindset
[00:19:41.07]
scientifically actually
generates better results.
[00:19:45.06]
So if there's anything Carol
Dweck wrote a book on it
[00:19:50.09]
and there's a lot of materials out there,
[00:19:52.09]
but I feel like it's
applicable to almost anything.
[00:19:56.03]
Classrooms are adapting it in schools,
[00:19:59.01]
organizations are adapting it.
[00:20:01.09]
And for me, it's something
that I look at personally,
[00:20:04.08]
'cause I'm a perfectionist
[00:20:06.03]
and I used to think that was a good thing.
[00:20:08.05]
And that I wouldn't put anything out
[00:20:10.03]
until it was absolutely perfect,
[00:20:11.09]
but I learned that it
actually can hold you back.
[00:20:16.06]
- [Neil] Yeah, that's a growth mindset
[00:20:19.00]
is an incredibly important thing.
[00:20:22.04]
Especially, once again
to tie everything back
[00:20:25.01]
to our current situation, but
[00:20:29.01]
being able to let go of some of the norms
[00:20:34.08]
that were going on before
[00:20:36.00]
and adjust accordingly or
grow in a different direction
[00:20:42.09]
if one direction's no
longer viable or available.
[00:20:47.08]
Is absolutely applicable
[00:20:50.09]
and the growth mindset overall
[00:20:53.02]
is something that a lot of businesses
[00:20:54.09]
are starting to look for now,
[00:20:57.02]
not to tie this back to football,
[00:20:58.08]
but that's a big piece behind
the Buffalo Bill's coach
[00:21:04.08]
Sean McDermott is always
talking growth mindset
[00:21:07.05]
and they pick players based around that.
[00:21:10.00]
So it's
[00:21:13.04]
it's prevalent and it's important.
[00:21:17.00]
A lot of different businesses
[00:21:19.00]
obviously you brought up education.
[00:21:22.01]
That's a great place to
start instilling that
[00:21:25.08]
in folks before they get out there
[00:21:29.05]
into the business world,
so I love, growth mindset.
[00:21:33.04]
- Yeah.
[00:21:35.06]
A good thing that I heard about
growth mindset that I liked
[00:21:39.01]
is just imagine a world
where your grades in school
[00:21:44.02]
were about comparing not to 100,
[00:21:47.09]
and where you are against
a scale from 0 to 100,
[00:21:50.08]
but it's where you are
against your past self.
[00:21:53.08]
So where you were two weeks ago
[00:21:55.09]
versus where you are
now, that's your grade
[00:21:58.06]
is looking at improvement.
[00:22:00.08]
So that's, and imagine if we
took that into the workplace
[00:22:04.04]
in performance reviews
[00:22:06.00]
and performance discussions.
[00:22:07.09]
Nobody ever really likes either
giving a performance review
[00:22:11.01]
or getting one.
[00:22:12.06]
But if we change the
dialogue in the conversation
[00:22:15.03]
to be able this is about
let's just reflect on
[00:22:18.05]
where you were and where you are today
[00:22:20.05]
and let's look at,
[00:22:22.07]
celebrate some of the growth
that's happened in there.
[00:22:26.08]
- [Neil] Yeah I think
[00:22:29.05]
that's a better way to look at it, right?
[00:22:31.02]
You don't get compared to your neighbor,
[00:22:33.04]
get compared to yourself.
[00:22:35.09]
And if everybody makes
those incremental changes
[00:22:39.01]
then everybody's getting
better all the time, so.
[00:22:42.09]
That is
[00:22:44.09]
I like that a lot.
[00:22:47.03]
And I try to have that mindset.
[00:22:49.09]
You try to have that mindset.
[00:22:52.06]
A lot of folks in the Creator Network
[00:22:54.05]
I think have that mindset going too, so.
[00:22:57.08]
I think that has run
[00:23:00.03]
through our regular questions here Sesha,
[00:23:02.08]
so I'm gonna say thank you.
[00:23:05.03]
- Oh thank you.
[00:23:06.04]
- [Neil] And what we've
been doing is waving
[00:23:08.07]
because we used to have the handshake
[00:23:10.08]
at the end of the podcast.
[00:23:12.01]
But just a little goodbye
[00:23:14.05]
and thank you for coming out
[00:23:16.03]
and great insights, Sesha, thanks.
[00:23:20.04]
- Thank you so much, it my pleasure.
[00:23:21.07]
Thank you for having me.
[00:23:23.07]
- Okay, so that does it for this episode.
[00:23:26.05]
Please visit On The Mark Consulting
[00:23:29.02]
and once again if you like
what you heard, subscribe
[00:23:33.02]
and share this episode with your friends.
[00:23:35.05]
Thank you.
[00:23:37.01]
(upbeat music)
[00:23:39.07]